PERAN MEDIASI KEPUASAN KERJA PADA PENGARUH SELF-EFFICACY DAN KOMPETENSI TERHADAP KINERJA KARYAWAN INDUSTRI KREATIF DI JABODETABEK
DOI:
https://doi.org/10.53363/yud.v6i2.195Keywords:
Kepuasan Kerja; self-efficacy; Kompetensi; Kinerja Karyawan, Job Satisfaction; self-efficacy; Competencies; Employee PerformanceAbstract
This study aims to analyze the influence of self-efficacy and competence on employee performance, with job satisfaction as a mediating variable, in the creative industry in the Greater Jakarta area. The study employs an explanatory quantitative approach. The sample consisted of 385 employees in the creative industry in the Greater Jakarta area, selected using purposive sampling based on the study’s criteria. Data were collected via a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4 software. The analysis included an evaluation of the measurement model and the structural model, as well as testing of direct and indirect effects through bootstrapping procedures. The results indicate that self-efficacy and competence have a positive effect on job satisfaction. Job satisfaction also has a positive effect on employee performance. Conversely, self-efficacy and competence do not have a significant direct effect on performance. Job satisfaction was found to mediate the effects of self-efficacy and competence on performance through an “indirect-only” mediation pattern. The indirect effect of competence is greater than that of self-efficacy. The novelty of this study lies in identifying job satisfaction as an affective mechanism that transforms personal beliefs and actual capacity into performance within the context of the creative industry in the Greater Jakarta area. Implications: Organizations need to integrate competency development, self-efficacy enhancement, job design, rewards, organizational support, and increased job satisfaction to maintain creativity, adaptability, consistent quality, and sustainable employee performance in a dynamic, competitive, collaborative, and project-based work environment
Downloads
References
Alshammari, M. H., et al. (2023). Nursing workforce competencies and job satisfaction: The role of perceived manager competence. BMC Nursing, 22. https://doi.org/10.1186/s12912-023-01474-8
Badan Pusat Statistik. (2025, November 17). BPS: Creative economy employs 27.4 million workers in 2025. https://www.bps.go.id/en/news/2025/11/17/805/bps--creative-economy-employs-27-4-million-workers-in-2025.html
Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273–285. https://doi.org/10.1037/ocp0000056
Bandura, A. (1997). Self-efficacy: The exercise of control. W. H. Freeman.
Bandura, A. (2006). Guide for constructing self-efficacy scales. In F. Pajares & T. Urdan (Eds.), Self-efficacy beliefs of adolescents (pp. 307–337). Information Age Publishing.
Baumgartner, H., et al. (2024). Addressing common method variance in country- and cross-cultural research. International Journal of Hospitality Management. https://www.sciencedirect.com/science/article/abs/pii/S2212571X24000544
Becker, G. S. (1993). Human capital: A theoretical and empirical analysis, with special reference to education (3rd ed.). University of Chicago Press.
Benlidayi, I. C. (2024). Translation and cross-cultural adaptation: A critical step in survey research. Journal of Korean Medical Science, 39, e336. https://doi.org/10.3346/jkms.2024.39.e336
Blau, P. M. (1964). Exchange and power in social life. Wiley.
Borman, W. C., & Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt & W. C. Borman (Eds.), Personnel selection in organizations (pp. 71–98). Jossey-Bass.
Boyatzis, R. E. (1982). The competent manager: A model for effective performance. Wiley.
Campbell, J. P. (1990). Modeling the performance prediction problem in industrial and organizational psychology. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (2nd ed., Vol. 1, pp. 687–732). Consulting Psychologists Press.
Cao, J., et al. (2024). Impact of work competencies on job performance among healthcare workers. BMC Health Services Research. https://pmc.ncbi.nlm.nih.gov/articles/PMC11634011/
Cayupe, J. C., et al. (2023). Self-efficacy, organizational commitment, workload as predictors of life satisfaction in university professors during the COVID-19 pandemic. Frontiers in Psychology, 14, 1066321. https://doi.org/10.3389/fpsyg.2023.1066321
Cooper, B., Eva, N., Zarea Fazlelahi, F., Newman, A., Lee, A., & Obschonka, M. (2020). Addressing common method variance and endogeneity in vocational behavior research. Journal of Vocational Behavior, 121, 103472. https://doi.org/10.1016/j.jvb.2020.103472
Cruchinho, P., et al. (2024). Translation, cross-cultural adaptation, and validation of measurement instruments. Journal of Nursing Measurement. https://pmc.ncbi.nlm.nih.gov/articles/PMC11151507/
Fida, R., Marzocchi, I., Arshad, M., Paciello, M., Barbaranelli, C., & Tramontano, C. (2025). Self-efficacy and nontask performance at work: A meta-analytic summary. Personality and Individual Differences, 241, 113179. https://doi.org/10.1016/j.paid.2025.113179
Gazi, M. A. I., et al. (2024). Analyzing the impact of employee job satisfaction on their job behavior in the industrial setting: An analysis from the perspective of job performance. Journal of Open Innovation: Technology, Market, and Complexity, 10. https://www.sciencedirect.com/science/article/pii/S219985312400221X
Gist, M. E., & Mitchell, T. R. (1992). Self-efficacy: A theoretical analysis of its determinants and malleability. Academy of Management Review, 17(2), 183–211. https://doi.org/10.5465/amr.1992.4279530
Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 16(2), 250–279. https://doi.org/10.1016/0030-5073(76)90016-7
Hair, J. F., & Alamer, A. (2022). Partial least squares structural equation modeling (PLS-SEM) in second language and education research: Guidelines using an applied example. Research Methods in Applied Linguistics, 1(3), 100027. https://doi.org/10.1016/j.rmal.2022.100027
Hair, J. F., Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101–110. https://doi.org/10.1016/j.jbusres.2019.11.069
Hassan, O., & Ibourk, A. (2021). Burnout, self-efficacy and job satisfaction among primary school teachers in Morocco. Social Sciences & Humanities Open, 4(1), 100148. https://doi.org/10.1016/j.ssaho.2021.100148
Herzberg, F., Mausner, B., & Snyderman, B. B. (1959). The motivation to work (2nd ed.). Wiley.
Inayat, W., & Khan, M. J. (2021). A study of job satisfaction and its effect on the performance of employees working in private sector organizations, Peshawar. Education Research International, 2021, 1751495. https://doi.org/10.1155/2021/1751495
Islam, M. M., & Islam, S. (2025). An empirical study on the relationship between self-efficacy, employees’ creative performance, and thinking style in the Bangladeshi trade companies. Future Business Journal, 11, 65. https://doi.org/10.1186/s43093-025-00501-1
Jasi?ski, A. M., Derbis, R., & Koopmans, L. (2023). Polish adaptation and validation of the Individual Work Performance Questionnaire (IWPQ). Medycyna Pracy, 74(5), 389–398. https://doi.org/10.13075/mp.5893.01419
Jordan, P. J., & Troth, A. C. (2020). Common method bias in applied settings: The dilemma of researching in organizations. Australian Journal of Management, 45(1), 3–14. https://doi.org/10.1177/0312896219871976
Judge, T. A., Erez, A., Bono, J. E., & Thoresen, C. J. (2002). Are measures of self-esteem, neuroticism, locus of control, and generalized self-efficacy indicators of a common core construct? Journal of Personality and Social Psychology, 83(3), 693–710. https://doi.org/10.1037/0022-3514.83.3.693
Källrhult Hermansson, S., et al. (2024). Job satisfaction, professional competence, and self-efficacy: A multicenter cross-sectional study among registered nurses in Sweden and Norway. BMC Health Services Research, 24. https://doi.org/10.1186/s12913-024-11177-8
Kock, F., Berbekova, A., & Assaf, A. G. (2021). Understanding and managing the threat of common method bias: Detection, prevention and control. Tourism Management, 86, 104330. https://doi.org/10.1016/j.tourman.2021.104330
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., de Vet, H. C. W., & van der Beek, A. J. (2014). Construct validity of the Individual Work Performance Questionnaire. Journal of Occupational and Environmental Medicine, 56(3), 331–337. https://doi.org/10.1097/JOM.0000000000000113
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Schaufeli, W. B., de Vet, H. C. W., & van der Beek, A. J. (2011). Conceptual frameworks of individual work performance: A systematic review. Journal of Occupational and Environmental Medicine, 53(8), 856–866. https://doi.org/10.1097/JOM.0b013e318226a763
Lesener, T., Gusy, B., & Wolter, C. (2019). The job demands–resources model: A meta-analytic review of longitudinal studies. Work & Stress, 33(1), 76–103. https://doi.org/10.1080/02678373.2018.1529065
Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297–1349). Rand McNally.
Marsh, H. W., Lüdtke, O., Pekrun, R., Parker, P. D., Murayama, K., Guo, J., Basarkod, G., Dicke, T., Donald, J. N., & Morin, A. J. S. (2023). School leaders’ self-efficacy and job satisfaction over nine annual waves: A substantive-methodological synergy juxtaposing competing models of directional ordering. Contemporary Educational Psychology, 73, 102170. https://doi.org/10.1016/j.cedpsych.2023.102170
Memon, M. A., Ting, H., Cheah, J.-H., Thurasamy, R., Chuah, F., & Cham, T. H. (2020). Sample size for survey research: Review and recommendations. Journal of Applied Structural Equation Modeling, 4(2), i–xx. https://doi.org/10.47263/JASEM.4(2)01
Mirzaei, A., et al. (2024). The relationship of perceived nurse manager competence with job satisfaction and turnover intention among clinical nurses. BMC Nursing, 23. https://doi.org/10.1186/s12912-024-02203-5
Mohamed, M. A., Mohamud, F. A. S., Mohamud, I. H., & Farah, M. A. (2024). The influence of workplace relationships and job satisfaction of private universities in Mogadishu: Employee performance as a mediator variable. Frontiers in Education, 9, 1485356. https://doi.org/10.3389/feduc.2024.1485356
Morales-García, W. C., Vallejos, M., Sairitupa-Sanchez, L. Z., Morales-García, S. B., Rivera-Lozada, O., & Morales-García, M. (2024). Depression, professional self-efficacy, and job performance as predictors of life satisfaction: The mediating role of work engagement in nurses. Frontiers in Public Health, 12, 1268336. https://doi.org/10.3389/fpubh.2024.1268336
Na-Nan, K., Kanthong, S., & Joungtrakul, J. (2021). An empirical study on the model of self-efficacy and organizational citizenship behavior transmitted through employee engagement, organizational commitment and job satisfaction in the Thai automobile parts manufacturing industry. Journal of Open Innovation: Technology, Market, and Complexity, 7(3), 170. https://doi.org/10.3390/joitmc7030170
Ortan, F., Simut, C., & Simut, R. (2021). Self-efficacy, job satisfaction and teacher well-being in the K–12 educational system. International Journal of Environmental Research and Public Health, 18(23), 12763. https://doi.org/10.3390/ijerph182312763
Parker, S. K. (1998). Enhancing role breadth self-efficacy: The roles of job enrichment and other organizational interventions. Journal of Applied Psychology, 83(6), 835–852. https://doi.org/10.1037/0021-9010.83.6.835
Pomaranik, W., & Kludacz-Alessandri, M. (2023). Talent management and job satisfaction of medical personnel in Polish healthcare entities. Frontiers in Psychology, 14, 1146073. https://doi.org/10.3389/fpsyg.2023.1146073
Priyadharsan, S., & Saravanabawan, A. (2025). Mediating effect of job satisfaction on employees’ self-efficacy and job performance: A conceptual approach. Management and Labour Studies. https://doi.org/10.1177/2319510X251368986
Sarstedt, M., & Moisescu, O. I. (2024). Quantifying uncertainty in PLS-SEM-based mediation analyses. Journal of Marketing Analytics, 12, 87–96. https://doi.org/10.1057/s41270-023-00231-9
Sarstedt, M., Hair, J. F., Nitzl, C., Ringle, C. M., & Howard, M. C. (2020). Beyond a tandem analysis of SEM and PROCESS: Use of PLS-SEM for mediation analyses. International Journal of Market Research, 62(3), 288–299. https://doi.org/10.1177/1470785320915686
Sarstedt, M., Hair, J. F., Pick, M., Liengaard, B. D., Radomir, L., & Ringle, C. M. (2022). Progress in partial least squares structural equation modeling use in marketing research. Psychology & Marketing, 39(5), 1035–1064. https://doi.org/10.1002/mar.21640
Sharma, P. N., et al. (2021). Predictive model assessment and selection in composite-based modeling using PLS-SEM. European Journal of Information Systems.
Singh, S., & Sagar, R. (2022). A critical look at online survey or questionnaire-based research studies during COVID-19. Asian Journal of Psychiatry, 65, 102850. https://doi.org/10.1016/j.ajp.2021.102850
Spector, P. E. (1985). Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American Journal of Community Psychology, 13(6), 693–713. https://doi.org/10.1007/BF00929796
Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. SAGE.
Spencer, L. M., & Spencer, S. M. (1993). Competence at work: Models for superior performance. Wiley.
Syamsudin, N., Eliyana, A., Nurdin, N., Sudrajat, A., Giyanto, B., Emur, A. P., & Zahar, M. (2022). Are job satisfaction and role breadth self-efficacy the links to proactive work behavior? Heliyon, 8(1), e08710. https://doi.org/10.1016/j.heliyon.2021.e08710
Wang, X., & Cheng, Z. (2020). Cross-sectional studies: Strengths, weaknesses, and recommendations. Chest, 158(1S), S65–S71. https://doi.org/10.1016/j.chest.2020.03.012
Weiss, D. J., Dawis, R. V., England, G. W., & Lofquist, L. H. (1967). Manual for the Minnesota Satisfaction Questionnaire. University of Minnesota.
Xiao, H., Xie, W., & Liu, B. (2024). An empirical study on the influence of new generation employees’ job satisfaction on contextual performance in the energy industry. Heliyon, 10(9), e30073. https://doi.org/10.1016/j.heliyon.2024.e30073
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Iwan Kresna Setiadi, Siti Hidayati, Guntur Syahputra Saragih, Muhaswad Dwiyanto
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
